Process Insights Hub

The procure-to-pay process is also known as P2P, purchase-to-pay, or request-to-check. It refers to business processes that cover requisitioning, purchasing, confirming, receiving, paying for, and accounting for goods and services. Process Insights Hub brings visibility to the entire end-to-end P2P process and enables business to-

• Identify any rework that occurs during the purchasing process which leads to delays
• Find automation rates of process activities and how can they be improved
• Identify accounts payable without the involvement of the purchasing department
• How many orders with the same vendor are processed within one week? Is there any potential to reduce costs by order bundling?
• Find business segments with the biggest improvement potential by analyzing across various dimensions, such as vendor, purchasing organization, currency or PO etc.

The Order-to-Cash (OTC) process covers the whole process cycle from handling customer orders to the point where the organization receives payment from customers, helps businesses to-

• Build visibility across the OTC process such as warehousing, delivery, invoicing, and account management for different business units
• Explore how often and why are orders rejected within the process
• Identify how fast are invoices processed after delivery?
• Finding improvement points that are critical for process optimization
• Increase on-time delivery, locate key regions where payment is on time and monitor the amount of returned goods
• Identify root causes for order changes and check lead-time between process steps

Process Insights Hub helps the IT Service Management function to dive deeper, drilling down to uncover inefficiencies and improve them by analyzing service management, knowledge management and service catalog request management to-

• Identify bottlenecks in major process flows and impact analysis on SLA (Service Level Agreement)
• Understand resource and team utilization and opportunities to combine teams
• Identify automation candidates and figuring out opportunities for self-service/ self-healing solutions to reduce service desk effort
• Perform root cause analysis for frequently re-opened tickets per category, which can help in preventing rework for service desk and improve effectiveness
• Shorten the re-assignment count (e.g. by automatic tagging, improved process) to further reduce the service desk effort and improve SLA adherence.
• Identify the potential to optimize MTTR (Mean Time to Resolution) and FCR (First Call Resolution)

Process Insights Hub analyzes the effectiveness in executing hire to retire process based on HR management system data for several valuable use cases across the Hire to Retire cycle and helps organizations to-

• Identify deviations from the ideal/defined human resources process flow
• Avoid losing talent due to unsatisfactory processes
• Quantify automation potential by highlighting manual activities and rework the process flow and scope for the RPA
• Reduce throughput time to fill an open position
• Reduce cost per hire by an improved recruiting channel management

Create an efficient lead-to-order process through Process Insights Hub, which supports in qualifying the leads effectively and gain lead conversion ratios by-

• Getting visibility into the actual journey of the leads, implement alerts and actions to reduce sales cycles and increase lead-to-close conversion rates
• Understanding which upstream touch points are characteristic of hot leads and implement alerts to deliver them earlier, at a higher priority
• Knowing which steps in the sales process to automate and which steps need professional sales intervention
• Analyzing which activities and measures have the highest likelihood to lead to conversion
• Avoiding aging of promising opportunities be prevented