Front Office Transformation

Dealers and Distributors Experience Platform

Build future-proof digital dealership enterprise solution

A PwC India Product

As customer expectations evolve & cost pressures rise OEM/Manufacturers must adapt to a shift in customer expectations for a connected experience thus OEMs & Channel partners across industries are transforming their customer experience, these transformations are directed towards enabling customers Digital journey but most of the actual communication still happens offline. Dealers are the bridge when customers move from offline to Digital Channels. However OEMs transformation Program is CRM-focused & rarely touches dealer operations.

Navigating challenges that dealerships face in digitising operations

Legacy Systems Integration

Modernising operations is hindered by the challenge of integrating legacy systems with new digital solutions seamlessly

Data Security Concerns

Dealerships grapple with ensuring robust data security protocols to safeguard customer information in the digital realm

Staff Training and Adoption

Digital transformation requires comprehensive training programs; challenges arise when staff struggle to adopt new technologies effectively

Customer Experience Enhancement

Balancing automation with personalised customer experiences poses challenges, as dealerships strive to enhance digital interactions

Unified and 360 dealership view with Dealers and Distributors Experience Platform

Our product is powered by salesforce, and thus provides a single centralised platform to capture end-to-end processes vital for the Customer-Dealer-Manufacturer association. This leads to a better customer & operational experience, thus making a connected front office-back office eco-system.

The Dealer and Distributor Experience Platform offers a unified single cloud-based platform for management of all dealership operations, while keeping the customer at the centre. Powerful automated and configurable workflow provides a comprehensive suite of modules for the procurement of sales & marketing, inventory, customer  relations, service and payment, covering the entire customer journey or life cycle  in an end-to-end solution.

01

Customer 360*

One-stop solution that provides a 360*customer view to the OEM’s/dealership and forms a stronger OEM and dealer association, which enhances sales and after-sales activities,  leveraging customer analytics to create tailor-made content and create an integrated marketing outreach

02

Dealer - OEM 360*

A complete 360-degree dealership view that enables OEMs and dealers to create consistent and personalised customer journeys across every customer touchpoint either with the dealer or the OEM

03

Integrated Marketing Channel

Integrated and targeted marketing campaign module, which helps with automated and personalized customer engagement campaigns at scale, throughout the customer lifecycle to provide transparency, trust, and customer satisfaction

04

Inventory Transparency

It allows sharing the most accurate product, pricing, and inventory information with dealers to provide transparency and satisfy customer expectations. It prevents revenue leakages throughout the lifecycle of sales or post-sales

05

Robust Lead Management

An insight into lead sources that help OEMs and dealers align customer engagement strategies, and coordinate consistent sales and service communications; impacting lead acquisition, and conversion rates

PwC’s Dealers and Distributors Experience Platform is Industry-Agnostic!

Predominantly, where the supply chains follow a complex set of distribution and marketing channels, PwC’s dealer and distributor experience platform facilitates end-to-end solutions with diverse modules such as Sales & Marketing, Service Management, Spares, Accounting and Ledger, and sophisticated dashboards for analytics and reporting. Along with Salesforce, customization and intelligence, our Dealer and Distributor Experience Platform is a first of its kind (built on Salesforce) and is tailored for the various industries like:

  1. Automobile
  2. Pharma
  3. Manufacturing
  4. Mining
  5. Oil & Gas

Brochure

Dealers and Distributors Experience Platform

Speak with an Expert

Get in Touch

Product Owners

Manpreet Singh Ahuja

manpreet.singh.ahuja@pwc.com

Aman Goel

aman.goel@pwc.com

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