Process Assessment Tool
A PwC India product
In order to have successful automation program it is important to have a robust book of work so that processes are continuously automated and productionized. However, the methodology to assess process have been very subjective and there is a need for scientific method to have an objective assessment of the processes. This required processes to be assessed against standard set of parameters and determine the qualitative and quantitative benefits through automating those processes.
Challenges
Near-term RPA opportunities with high ROIs may be overlooked if a solution is targeted on an enterprise roadmap
Lack of insights into the expected return on investments (tangible / intangible) for potential automation use cases, often prove to be a roadblock in the decision making process for the leadership and project teams
It is difficult to understand the automation quotient of a process and the complexity of the automation by plain sight. This greatly impacts the intake methodology to determine automation feasibility and high level classification of simple , medium or complex automations
Organizations lacking standardized processes benefit from implementing an up-front strategy to establish standards to monitor quality, efficiency, and increase ROI
Leadership rely on ground level data on process complexities, benefits, etc to make quick and sensible decisions on what to automate and not to automate. Lack of data visualization and the ability to roll up statistics and numbers from a department level to the organisation level does not give an enterprise level view on the programs state of health and the automation pipeline
Process Assessment Methodology
Key Features
Ask questions that make sense to your target audience and will help derive the best quality insights
Employ channels such as Microsoft Forms that are intuitive, easy to use and can be scaled within the entire organization
Standardize answers to reduce subjectivity and get uniform responses from across functions for ease of comparison
Rank processes by filtering key decision points to easily prioritize them and create a roadmap
Get data-driven insights and a high-level overview of all processes or a comprehensive view of one function, based on user’s requirement
Identify key parameters from your organization’s standpoint and incorporate those as decision-points for analysis
Adjust weightages for answers and alter ranges of acceptable values to account for risk appetite, budgetary constraints, etc
Only add Key Decision Points that influence your business drivers for automation
Use Cases
Automation assessment for a leading Indian chemicals manufacturer
Automation Discovery strategy project for a leading Indian Private Insurance Company
Intelligent Automation Assessment at a Leading Private Bank in India
Automation assessment for British multinational oilfield services provider
Key Benefits
Identify the right set of parameters for process prioritization and scale this across all functions
Reduce subjectivity in inputs captured and analysis
Obliterate the requirement of maintaining different versions of the scorecard and allow editing rights in accordance with the user’s role
Provides real-time recommendations for efficient decision-making
Indicative Commercial Model
Rates will be tailored as per local territory.
Implementation fee unless specified would be additional.
Any customization to the standard offering will be charged on a case by case basis.
Implementation cost will include the setup, re-design (if need), testing and deployment to production.
Implementation cost will be arrived at via mutually agreed time and material contract/ SoW
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