What is the assessment approach followed by the Process Assessment Tool?

Process Assessment Tool uses the 3-phased approach to its assessments: the wide scan, the narrow scan and the process prioritisation and deep dive. The purpose of the wide scan is to develop a hypothesis on potential opportunity areas prior to kicking off the initiative with a function or sub-function. The purpose of the Automation Viability narrow scan is to categorise the process into different value driven buckets (suitability, complexity, value ) for automation. The purpose of the Deep Dive session is to understand and evaluate the processes under the selected focus process area.

What platforms are used in the assessment approach?

Google/MS Forms is used to make the assessment panel, MS Excel/Database is used to make the assessment engine, and Google Data Studio/PowerBI is used to make the assessment dashboard.

What are the specific process metrics?

AHT, volume, input data, process variations, applications involved, risk and process dependencies are the key parameters amongst other process related information and metrics.

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Process Assement Tool- PwC's Business Process Assessment Solution

Name: Process Assessment Tool
Uploaded: 13/09/2022
Duration: 2:28
Description: One stop solution for enterprise wide Intelligent Automation opportunity identification.

One stop solution for enterprise wide Intelligent Automation opportunity identification.

A PwC India Business Process Assessment Tool

In order to have a successful automation program it is important to have a robust book of work so that processes are continuously automated and productionized.

Consequences of not assessing processes

Overlooked RPA opportunities

Near-term RPA opportunities with high ROIs may be overlooked if a solution is targeted on an enterprise roadmap.

ROI uncertainty in automation

Lack of insights into the expected return on investments (tangible / intangible) for potential automation use cases, often prove to be a roadblock in the decision making process.

Automation complexity

Difficulty in understanding the automation quotient and complexity of a process greatly impacts the intake methodology to determine feasibility and high level classification of simple, medium or complex automations.

Lack of streamlined processes

Organisations lacking standardised processes benefit from implementing an up-front strategy to establish standards to monitor quality, efficiency, and increase ROI.

Embrace a holistic approach to assessing processes

Enabled with the power of visualisation for guided decisioning by the business leaders, our Process Assessment Tool is an enterprise wide one-stop solution to assess business processes for automation potential.

Identify right set of parameters

Only add key decision points that influence your business drivers for automation and easily prioritise rank processes by filtering them to create a roadmap.

Transparent scoring and objective analysis

Standardise answers and assign weightages to reduce subjectivity and get uniform responses from across functions for ease of comparison.

User friendly interface and assessment

Ask questions that make sense to your target audience to best quality insights by employing Microsoft forms which are intuitive, scalable and easy to use.

Receive real-time recommendations

Get data-driven insights and a high-level overview of all processes or a comprehensive view of one function, based on your requirements.

Streamlined scorecard management

Obliterates the requirement of maintaining different versions of the scorecard and allow editing rights in accordance with the user’s role

Here’s a quick behind-the-scene of our Process Assessment Tool

Process story provides a wide scan view of all the processes on a single page.

Review scores for the processes on various decision points like effective FTE, suitability and complexity.

Automation Scorecard provides a list of best suited processes along with the ROI and payback period.

Here’s a 3-step approach to empowering efficiency

Carry out automation process discovery and prioritisation business case and BRD creation and automation implementation of the identified processes.
Create a robust automation foundation by identifying potential processes, creating prioritised books of work and analysing technology landscapes.
Create an automation program roadmap by highlighting key aspects of automation governance and automation centre of excellence.

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FAQs of our business process assessment tools

Brochure of Process Assessment Tool

Process Assessment Tool

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Product Owners

Manpreet Singh Ahuja | Chief Digital Officer - PwC India

manpreet.singh.ahuja@pwc.com

Aman Goel | Managing Director and Digital Products Leader - PwC India

aman.goel@pwc.com

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Process Assement Tool- PwC's Business Process Assessment Solution