Digital Maturity Assessment Tool for Hospitals | PwC's Healthcare Technology

This pillar focuses on delivering healthcare services to patients, encompassing consultation (both in-person and virtual), diagnosis, treatment and ongoing management of health conditions, with an emphasis on quality, safety and accessibility of care. It also focuses on seamless
collaboration between healthcare professionals and services in order to provide holistic treatment, while leveraging technology to optimise
patient outcomes.

This pillar focuses on the holistic monitoring and improvement of patient perception, encompassing satisfaction and outcomes derived from
interactions with the hospitals. It emphasises enhancing patient engagement and empowerment by involving them in decision-making and
providing education. The approach prioritises empathy, effective communication and delivering patient-centred care physically.

This pillar focuses on the productivity and effectiveness of healthcare services and resources in order to optimise outcomes by 
using data and analytics. It involves streamlining administrative workflows, including the automation of repetitive tasks, to minimise delays and errors, guided by continuous improvement methodologies. 

This pillar focuses on revenue cycle management (RCM) and revenue enhancement strategies, including upselling/cross-selling to existing
patients, attracting new patients and providing digital healthcare services remotely (such as remote patient monitoring, teleconsultation, 
tele-ICU). 

This pillar focuses on adherence to laws, regulations and standards like DPDP and ABDM to ensure patient safety, quality of care and data
privacy. This involves following regulations such as Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR), meeting accreditation standards like those set by the Joint Commission International (JCI) and National Accreditation Board for Hospitals (NABH), and complying with clinical practice guidelines.